Supporting Service Design with Storyboards and Diagrammatic Models: The Scene2Model Tool

Christian Muck and Elena-Teodora Miron and Dimitris Karagiannis and Moonkun Lee

Design Thinking and its tools facilitate the service design process through interpretation and visualization means for design prescriptions. However, Design Thinking artefacts do not connect conceptually to enterprise models or resources yet service design approaches emphasize the need for resource integration mechanisms, which align the enterprise aim and resources with the customer value process. The paper at hand proposes an end-to-end process for the software- supported transformation of tangible Design Thinking artefacts into diagrammatic models with the simultaneous semantic enrichment of the objects aiming to support the aforementioned service design process. This and the ability to connect the Design Thinking artefacts with enterprise resources innovates the way diagrams can be used in industry work environments.

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Cite as

Christian Muck, Elena-Teodora Miron, Dimitris Karagiannis, Moonkun Lee: Supporting Service Design with Storyboards and Diagrammatic Models: The Scene2Model Tool. In: Proceedings of the Joint International Conference of Service Science and Innovation (ICSSI 2018) and Serviceology (ICServ 2018), pp. 389–396, Taichung, Taiwan, 2018.

BibTeX (Download)

@inproceedings{muck_supporting_2018,
title = {Supporting Service Design with Storyboards and Diagrammatic Models: The Scene2Model Tool},
author = {Christian Muck and Elena-Teodora Miron and Dimitris Karagiannis and Moonkun Lee},
url = {https://eprints.cs.univie.ac.at/5936/},
year  = {2018},
date = {2018-11-01},
booktitle = {Proceedings of the Joint International Conference of Service Science and Innovation (ICSSI 2018) and Serviceology (ICServ 2018)},
pages = {389–396},
address = {Taichung, Taiwan},
abstract = {Design Thinking and its tools facilitate the service design process through interpretation and visualization means for design prescriptions. However, Design Thinking artefacts do not connect conceptually to enterprise models or resources yet service design approaches emphasize the need for resource integration mechanisms, which align the enterprise aim and resources with the customer value process. The paper at hand proposes an end-to-end process for the software- supported transformation of tangible Design Thinking artefacts into diagrammatic models with the simultaneous semantic enrichment of the objects aiming to support the aforementioned service design process. This and the ability to connect the Design Thinking artefacts with enterprise resources innovates the way diagrams can be used in industry work environments.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}